Privacy Policy

Section 1

Introduction

Grief Solutions™ ("Company," "We," "Our," or "Us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information obtained from users ("You" or "Your") through our website, courses, coaching, email communications, SMS communications, and digital services.

By accessing our website or otherwise interacting with us, you agree to the practices described below.

Section 2

Information We Collect

2.1 Personal Information

• Full name
• Email address
• Phone number (including SMS opt-ins)
• Billing address
• Payment information (processed securely by third-party providers)
• Information submitted during coaching or contact forms

2.2 Automatically Collected Information

• IP address
• Browser and device type
• Pages visited
• Time spent on pages
• Referring website or advertisement

2.3 Sensitive Information

In the event you share emotional or psychological details as part of your communications with us (email, coaching calls, private sessions), we treat such information with strict confidentiality. We do not voluntarily share this with any third party without your explicit consent, except as required by law.

Section 3

How We Use Your Information

• Provide services, content, sessions, and products
• Communicate with you via email, text, or phone
• Process payments and manage account records
• Send appointment reminders or program updates
• Provide marketing or educational messages (only if you have opted in)
• Improve website functionality and user experience
• Comply with legal and regulatory requirements

Section 4

SMS Text Messages (A2P Compliance)

By providing your phone number and opting in, you authorize Grief Solutions™ to send appointment reminders, purchase confirmations, educational messages, coaching/program updates, and customer support communications.

You may opt out at any time by replying STOP. For help, reply HELP or email us at [email protected].

Section 5

Marketing Communications

We will only send promotional or marketing messages after you have opted in directly, or you have voluntarily provided contact info during a purchase, registration, or request.

You may unsubscribe at any time using the email "Unsubscribe" link or SMS reply STOP.

Section 6

Sharing and Disclosure

We never sell or rent your information. We may share your information with payment processors (e.g., Stripe, PayPal), secure CRM service providers (e.g., GoHighLevel), and SMS delivery providers (e.g., Twilio).

We only share the minimum necessary information for the stated purpose. We may disclose information if required by law, subpoena, court order, or regulatory compliance.

Sections 7–11

Additional Policies

Data Security

We implement administrative, technical, and physical safeguards to protect your information. While we take reasonable precautions, no electronic transmission is 100% secure.

Cookies and Tracking

Our website may use session cookies, analytics tools, and pixel tracking for advertising conversion. You may disable cookies in your browser.

Children's Privacy

Our services are intended for individuals age 18 and older. We do not knowingly collect information from children under 13.

International Users

Our services are hosted in the United States. If accessing from other regions, you consent to data transfer to the United States.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on our website with a new effective date.